Toubleshooting

Technical issue:

The OpenAthens icon may not appear in the Google apps for UP Mail, nor is it available when you sign in using UP Webmail via MyAthens.

Workaround:

This happens when the UP Mail account in question is not under UP Cebu’s Organizational Unit (OU).

To fix this, send an email about the error to the College Librarians at [email protected] and include the following details:

  • First Name

  • Last Name

  • UP Mail (@up.edu.ph) address

    • If you do not have UP Mail, please obtain a UP Mail account from the UP ITDC.

  • Attach a scanned file or picture of one of the following:

    • Form 5 for UP students

    • Copy of appointment for UP staff

We will forward this information to the Computer Center. They can verify if the concerned person has access to UP Mail and to check if they are enrolled/employed in UP Cebu so that they can initiate the transfer.